2026 Product Updates - Edition 9

Less chasing. More moving freight.

Dark loads, repeat loads, rate cons and account reports used to mean chasing by hand. This release takes the chasing out.

Waterfall Tracking

A load goes quiet, and someone has to notice before anyone gets chased. Waterfall Tracking puts that on autopilot in Workflow Automation. It escalates a dark load from one tier of outreach to the next when time runs out.

• Dark loads get caught without anyone watching the board.
• Each tier gets its own alert, so you always know where a load stands.

TMS Site Admins set it up. Set up Waterfall Tracking →

Duplicate Shipment

Repeat freight shouldn't mean repeat clicking. Duplicate Shipment creates up to 20 copies of a load in one save, and you decide what comes with them.

• Keep the pricing, or start each copy as a clean quote.
• Nothing fires early. Automations wait until you've reviewed and saved each copy.

Your customers can duplicate their own shipments in Front Office too. See how it works →

Parent/Child Customer Reporting

Your biggest customers come with divisions and sub-accounts. Run a Custom Report for a Parent Customer, and every Child Customer under it comes along.

• Parent Customer Name and Parent Customer ID columns tag each row.
• Exports and scheduled deliveries carry the full rollup.

See how it works →

Highway Secure Rate Confirmation, on autopilot

When a carrier books through Highway Book It Now, Tai sends the Secure Rate Confirmation automatically. The new Send Secure Rate Confirmation Action works in any Workflow Automation.

• When the carrier accepts, the shipment moves to Dispatched (Truckload) or Ready. A rejection returns it to Sent with an alert.

See how it works →

Also new

• Report Previews: Reports over 1,000 rows open as a preview. Export still downloads every row. Learn more
• Tracking source: Location History shows where each new update came from. Learn more

Questions? Reach out to your Tai Customer Success Manager or our Support team.