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Highway - Secure Rate Confirmation

SRC is an enhanced delivery method for sending rate confirmations to carriers securely. Instead of sending rate confirmations as standard email attachments, SRC delivers them through a secure Highway link that requires carrier authentication before the document can be viewed or accepted. This significantly reduces the risk of freight fraud caused by compromised email inboxes.

Setup

To use Secure Rate Confirmations:

  • The broker must have an active Highway integration

  • The integration must have Secure Rate Confirmation enabled

If SRC is not enabled, carrier confirmations will continue to be delivered via standard email attachments.

Workflow

  1. A broker opens a shipment and selects Send Message.

  2. If a Carrier Confirmation is included and the broker has Highway SRC enabled:

    • The system prompts the broker to send the document via Highway Secure Rate Confirmation.

  3. The broker clicks Highway SRC to send.

  4. The TMS sends the rate confirmation to Highway’s Secure Rate Confirmation service.

  5. Highway delivers a secure link to the carrier.

  6. The carrier must authenticate (2FA) before viewing the document.

  7. The carrier can accept or reject the rate confirmation.

  8. The TMS receives status updates from Highway and records them on the shipment.

  9. When accepted, the signed rate confirmation is automatically downloaded and stored in the shipment documents.

Rate Confirmation Status Updates

The TMS records important activity updates from Highway and logs them on the shipment.

Viewed

The carrier has opened the rate confirmation.

Activity Log: “The Secure Rate Confirmation sent through Highway has been viewed by the carrier.”

Accepted

The carrier accepted the rate confirmation.

Activity Log: “The Secure Rate Confirmation sent through Highway has been accepted by the carrier.”

Once accepted:

  • The signed rate confirmation is automatically downloaded

  • The document is attached to the shipment

  • Document type: Carrier Confirmation

  • Visibility: Private

Rejected

The carrier rejected the rate confirmation.

Activity Log: “The Secure Rate Confirmation sent through Highway has been rejected by the carrier. Please follow up with the carrier directly for next steps.”

Cancelled / Not Delivered

If the document could not be delivered to the carrier.

Activity Log: “The Secure Rate Confirmation sent through Highway was not delivered to the carrier.”

Supported Carrier Confirmation Types

Secure Rate Confirmation supports all carrier confirmation document types generated by the TMS.

Any carrier confirmation attached to the Send Message modal can be delivered through the Highway SRC workflow.