This article covers automating credit card processing fee (surcharge) calculations. You'll learn how to set a processing fee in the customer profile and at the organization level and how fees are automatically applied to shipments and payments.
Table of Content
Setting Up Automated Credit Card Fees
You have two options for configuring automated credit card fees: you can set it at the customer level, which means the percentage will apply specifically to that individual customer, or you can set it at the organization level, where the specified amount will be applied to all customers within that organization.
Back to TopCustomer Level
To configure this setting, navigate to the customer profile and click "Edit Accounting Profile." Within this modal, locate the field labeled "Credit Card Processing Fee." The amount entered in this field will be applied as the credit card processing fee for this specific customer.
3% is generally used as the maximum surcharge (processing fee). Verify regulations with your merchant service.
To learn more about the customer's accounting profile, please click HERE.
Organization Level
To configure the credit card fee at the organization level, navigate to the "My Organization" section located under the LSP tab and select "Edit Settings." In this section, you will find the "Default Credit Card Processing Fee" field. The amount you enter here will be applied as the standard credit card processing fee for all customers associated with your organization.
To learn more about Organization Settings, please click HERE.
Automatically Applying Fees to Shipments
Once the setup is complete, the system will automatically apply the credit card surcharge when a payment is registered. This can occur when manually registering an invoice payment or when using a credit card processing integration, also called a merchant account, like Global Payments.
A merchant account, like Global Payments, will allow you to safely save customer credit card and ACH information for future use. This will help simplify the payment processing and reduce collection times for your customer payments. Tai TMS will facilitate the payment transaction with the merchant card service and transmit the payment information directly to your accounting system.
You can learn more about this in this article Receive Payment and Charge Credit Card.
Registering Invoice Payments with Credit Card Fees
When registering an invoice payment through the "Receive Payments" feature, the system will automatically apply the fee once you select your customer and choose "Credit Card" as the payment type.
Registering Invoice Payments with Credit Card Processing Integration
With a continuous credit card payment processing integration, payments are registered automatically, eliminating the need for manual entry. You can review these transactions in the "Payment History" section, where you'll also see the applied processing fee.
Viewing Processing Fees in the Customer Portal
When customers book a shipment through the customer portal, the system itemizes the total shipment cost along with the associated credit card processing fee. This ensures that customers fully understand the charges before completing their transaction.
