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      Trucker Tools - Load Track

      With Trucker Tools visibility and tracking solutions, know where every load is in real-time, from beginning to end.

      Table of Contents

      Set Up

      To set up the Trucker Tools integration, begin by creating an integration source. It is recommended to use the format (Customer Name) - TT Load Track for the source name.

      For the integration to work properly, Trucker Tools will provide an encrypted key that needs to be placed under the Account Number in the integration source. This ensures secure authentication and access to the necessary information.

      It is crucial to link the integration to the specific organization for which you want the load track to function under.

      If you are also using Smart Capacity, it is important to create a separate integration source specifically for Smart Capacity. Although they currently use the same source type, it is necessary to keep them separate in order for both services to function correctly.

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      How to Initiate Tracking

      You have multiple options within the TMS to start tracking by accessing the location history modal. You can initiate tracking from the shipment details page, shipment search, company loadboard, or the universal search.

      In the location history modal, you can easily choose Trucker Tools as your shipment tracker. This allows you to receive and log subsequent status and tracking messages directly on this page.

      Driver Cell phone

      The most common method of tracking is by using the driver's cell phone number. In the location history modal, you will find a field where you can enter this information to initiate tracking.

      ELD

      Another way to initiate tracking is by using ELD. Beneath the Driver Cell Phone field, you can enter the Truck Number and Trailer Number to start tracking the shipment.

      The system will automatically include the MC Number from the selected carrier for the shipment, which helps in locating any registered assets associated with that carrier. You can easily access the number of registered assets at the top of the field and select from a dropdown list of Truck Numbers by clicking on the box.

      The green truck icon signifies that the carrier has ELD capabilities enabled.

      The red truck icon signifies that the carrier does not have ELD capabilities enabled.

      When tracking is initiated, the system will transmit all tracking data points (Driver Cell, Truck, and Trailer Number.) Initially, Trucker Tools will prioritize ELD. However, if ELD tracking is not feasible, the system will revert to the driver's cell phone.

      Multi-Stop shipment tracking is included in this integration, enabling drivers to have a clear view of all their stops in one place. This feature helps drivers stay on schedule and well-informed throughout their journey.

      Automated Shipment Tracking

      To make tracking easier, you can choose Trucker Tools Load Track as your default shipment tracking option. With this feature enabled, the app will automatically send a load track request as soon as the shipment status changes to Dispatched or In Transit.

      To learn how to enable this option, click HERE.

      Require Consignee Signature and POD Image

      Checking these boxes will allow the app to request the POD image and Consignee signature upong shipment delivery.

      The system will not make these mandatory in order to mark the shipment as delivered. However, it will serve as a helpful reminder that these documents are still needed.

      Furthermore, when a driver uploads a POD, it will be stored in the shipment's Document Manager. The system will automatically categorize it as a "POD" and set the access level to "Public." This ensures that the document is easily accessible for customers in the front office.

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      Dispatcher Information

      The default dispatcher for the shipment is the carrier rep which is the user who added the carrier. Once you initiate tracking, their email will be provided to receive tracking event updates from Trucker Tools.

      The dispatcher can also be the user who initiated tracking. You can configure this by adding the source setting "initiatedby" and setting the value to true.

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      Status Updates and Time Stamp Expansion

      The Trucker Tools integration automatically updates the shipment status and adds time stamps as soon as the load begins to move. This feature ensures that you have real-time information on the progress of your shipment.

      Origin Updates

      Arrived at Origin

      When the carrier enters the pickup geofence, the system will trigger the "On Hand Origin" alert and update the shipment status to "In Transit."

      Additionally, the system will include a timestamp for the "Actual Arrival Date and Time."

      Left Origin

      This update occurs when the carrier leaves the pickup geofence. The system will resolve the "On Hand Origin" alert and update the "Actual Departure Date and Time."


      Destination Updates

      Arrived at Destination

      When the carrier enters the destination geofence, the system will trigger the "On Hand Destination."

      Additionally, the system will include a timestamp for the "Proof of Delivery Date and Arrival Time"

      Left Destination

      This update occurs when the carrier leaves the destination geofence. The system will resolve the "On Hand Destination" alert, update the "Proof of Delivery Departure Time" and update the shipment status to "Delivered."

      Additional Stops Updates

      Arrived at Stop

      This update occurs when the carrier arrives at the stop geofence, recording the "Actual Arrival Date and Time" of the stop.

      Left stop

      When the carrier exits the stop geofence, the system will update the "Actual Departure Date and Time" of the stop.

      If you only want to receive location updates in the location history and do not want to receive shipment status and time stamp updates, you can achieve this by adding the setting "IgnoreStatusUpdates" to the integration source and setting it to true.

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      Updating Reference Information During Active Tracking

      When a shipment is actively being tracked through Trucker Tools, tracking can be resubmitted with updated reference details.

      The following fields may be edited and resubmitted while tracking is active:

      • Driver Cell Phone Number

      • Truck Number

      • Trailer Number

      Updates can be made from:

      • Shipment Detail (Edit Record or in-line editing of Shipment References)

      • Shipment Location History modal

      • Check Call modal

      • Truckload Quoting → Edit Reference Numbers

      After resubmission, the updated information is sent to Trucker Tools and applied to the active load track. This keeps the tracking session current without requiring it to be cancelled or restarted.

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      Load Track Exception

      If there are any problems with tracking, we will record them in the shipment activity log. Here are the descriptions of the available issues that may arise during tracking:

      • Load Track details update failed
      • Driver turned off Location Services on his iPhone/Android. Please have the driver to turn Location Services back on.
      • Driver did not permit Trucker Tools App to find the phone location. Please have the driver turn Location services to Always for Trucker Tools App.
      • GPS Turned off.
      • Not Started by the New Driver.
      • Stopped by drive.
      • Stopped by dispatcher.
      • Stopped by system.
      • Canceled.
      • Autostart failed.
      • Not a mobile number.
      • Tracking interrupted - Send Another Text Message.
      • Tracking interrupted.
      • Tracking interrupted - Device may be switched off.
      • Tracking interrupted - Text Message Sent.
      • Driver did not permit Trucker Tools App to find the phone location. Please have the driver turn Location services to Always for Trucker Tools App.
      • Driver has set location services to WHILE USING THE APP. Please have the driver turn location services to ALWAYS for Trucker Tools App.
      • Not started loadtrack.

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      Mapping Trucker Tools Status Codes (Coming Soon)

      The TMS receives shipment status updates from Trucker Tools, and you can decide which Alert  gets added to the shipment.

      To do this, create a source setting for each status code using the format:
      Key: status.STATUSCODE
      Value: Shipment Alert Name

      For example:

      • status.PE → Arrived at Origin

      • status.RL → Shipment Delayed

      Custom Alerts are essential for this process. If an alert for a specific status code doesn’t already exist, you can quickly create a custom alert and map it directly to the status update received from Trucker Tools.

      To learn more about creating/managing your shipment alerts, please click HERE.

      Once a mapping is added, whenever that status code is received from Trucker Tools, the TMS automatically applies the corresponding alert to the shipment.

      Status Code Description
      AC Driver completes a manual action in the Trucker Tools App such as Checking in at a delivery location
      AGPU APP_GPS_POSITION_UNAVAILABLE
      ASTF Autostart failed
      BLCES Email sent to the brokerName
      BVLFEL brokerName has viewed the Load Track
      CA Canceled
      CL Created
      CLCES Email sent to the dispatcher
      CVLFEL Carrier has viewed the Load Track
      DDAGP Driver did not permit Trucker Tools App to find the phone location. Please have the driver turn Location services to Always for Trucker Tools App.
      DE Arrived at destination
      DEC Arrived at destination custom geofence
      DX Left destination
      DXC Left destination custom geofence
      DHA Driver has the app
      DHTDA App not installed
      DIA Driver installed the app
      DNTS Driver needs to start
      DOC Driver is charging his phone
      DOFUD App not installed
      DOGB Driver has charged his phone
      DOLB Driver phone is on low battery
      DTAL Tracking another load
      DUIA App uninstalled
      DUNPN Sent verification code to driver
      EAPP Switched From ELD To App Tracking
      ESET Load is set to ELD track
      ESETIA Provided asset value is not found for this carrier
      ESETNA Load is set to ELD track - Asset value is not set
      ESETOOD Location received from ELD is too old for load
      ENSTS ELD track not started - Text message sent to start app tracking
      IGLWIU Driver has set location services to WHILE USING THE APP. Please have the driver turn location services to ALWAYS for Trucker Tools App.
      LDUF Load Track details update failed
      LFTF Location Future Timestamp Fix
      LGSA Driver has set back location services to ALWAYS for Trucker Tools App.
      LRBD Reset by the dispatcher
      LRBS Loadtrrack reset by system
      LSLC Driver has clicked the text message link for the Load Track
      LSLCF Failed to create a link to send SMS to the driver. Please contact support
      LSLS Sent text message to the driver
      LSLSF Failed to send a text message, Reason : X
      LVBD Driver has viewed the Load Track
      NAGT GPS temporarily unavailable on users device
      NALT GPS Turned off
      NAM Not a mobile number
      NIGT GPS temporarily unavailable on users device
      NILT Driver turned off Location Services on his iPhone. Please have the driver to turn Location Services back on
      NINF Driver did not permit Trucker Tools App to find the phone location. Please have the driver turn Location services to Always for Trucker Tools App.
      NS Not started loadtrack
      PE Arrived at origin
      PEC Arrived at origin custom geofence
      PX Left origin
      PXC Left origin custom geofence
      PS Prestart loadtrack
      RA Not Started by the New Driver
      RS Track restarted
      SADUE SCAN_ACTION_DOC_UPLOAD_EMAIL
      SCD Driver scanned document in the app
      SD Stopped by driver
      SDP Stopped by dispatcher
      SE Arrived at stop
      SEC Arrived at stop custom geofence
      SI Paused by the driver
      SS Stopped by system
      SSTD SMS sent to driver
      ST Started Tracking
      STUAA Updated stop after an action has taken place on that stop
      SVLFEL Shipper has viewed the Load Track
      SX Left stop
      SXC Left stop custom geofence
      TILTA Tracking interrupted - Send Another Text Message
      TILTI Tracking interrupted
      TILTO Tracking interrupted - Device may be switched off
      TILTTS Tracking interrupted - Text Message Sent
      TLT Tracking
      TWSA Tracking will start at X
      TWSS Tracking will start soon
      UL Updated
      UPBDD Updated broker dispatcher details
      UPCD Updated carrier dispatch
      UPCDE Updated carrier dispatch email
      UPDP Updated driver cell phone
      UPLN Updated load number
      UPSE Updated shipper email
      UPSEF Updated shipper email frequency
      UPSLN Updated shipper load number
      UPST Updated stop before an action on that stop has taken place
      TTC Temperature track confirmed
      TTS Temperature track started
      TMX Temperature above maximum expected range
      TMN Temperature below minimum expected range
      TNR Temperature back to normal range
      TDNS Temperature device ID not set
      TDI Temperature device ID invalid
      TRTO Reefer unit turned off
      RL Driver running late for stop -
      RST Set to send updates via Shared Tracks
      SST Set to receive updates via Shared Tracks
      PFNA Potential Fraud Non-North American Activity
      PFIM Potential Fraud IP Masking Tools
      PFVP Potential Fraud VOIP Phone Number

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