Final Mile enables you to manage the last-mile delivery process, including services such as assembly, installation, and inside delivery. By configuring a Final Mile tariff and linking terminals, you can easily quote, route, and track these shipments.
How to Use Final Mile in the TMS
Step 1 – Create a Final Mile Tariff
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Go to Tariffs → Create Tariff (or open an existing one).
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Select your Final Mile Carrier from the list, or click Add New Carrier from the Master Carrier List.
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Set Mode to Final Mile.
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Ensure the Effective and Expiration Dates are accurate.
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Choose a Service Level, such as:
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White Glove
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White Glove Assembly
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Delivery Outside
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Threshold Delivery
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Choose whether the tariff applies to your entire organization or a specific customer.
Step 2 – Add Terminal Information
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Scroll to the Terminal Information section.
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Link the delivery terminal from your Global Address Book, or click 'New Terminal' to create one.
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Fill in:
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Company Name
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Address
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Contact Details
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Operating Hours
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Special Instructions
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Click Save.
The terminal will now appear as part of your tariff profile and will be added automatically as a middle stop in the shipment workflow (Pickup → Terminal → Final Delivery).
Step 3 – Set Up Pricing
In the Lane Criteria section, configure pricing just as you would for any other tariff.
You can use per-mile, flat-rate, or manual calculation methods.
Example: $3 per mile.
For more advanced pricing scenarios that require a manual tariff, follow the steps outlined in this article to set one up.
Step 4 – Create and Quote a Shipment
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Create a new shipment using the customer and lane that match your Final Mile tariff.
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Add shipment details and commodity information.
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Select the accessorial White Glove Service.
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Click Generate Smart Quote.
The quoting screen will show:
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The standard LTL rate
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The Final Mile service option (marked with a White Glove icon )
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Buy / Sell Rates, Fuel Surcharges, and Additional Charges
Select the carrier and rate that best fit your shipment.
Accessorial Handling
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Accessorials selected under Delivery Accessorials are always applied against the Final Mile Rates.
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If a selected accessorial is not priced within the Final Mile tariff, no rates will display.
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Any Required Accessorials defined on a Final Mile tariff will be applied automatically, without manual selection, whenever a Final Mile tariff rate is chosen.
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Exceptions:
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Overlength Accessorials: These are applied to both the Final Mile Rate and the LTL Linehaul Rate.
- Terminal Required Appointment: This has a unique workflow where the Terminal can state Required Appointment Delivery, which will force LTL to rate with Appointment - Delivery.
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Step 5 – Save and Review the Shipment
When you save the shipment, the TMS automatically adds a Final Mile Delivery Leg and displays:
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Pickup Location
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Terminal Stop
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Final Delivery Point
- Ready Date / Times are based on the LTL's Transit Days and the Open / Close Times at the Terminal Address.
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An Alert labeled “Final Mile” will be added to the shipment to designate it as a Final Mile Shipment.
Final Result
Final Mile offers the flexibility to provide premium last-leg delivery services, such as White Glove or Threshold Delivery, while maintaining accurate and fully automated routing, pricing, and terminal management within the TMS.
Key Benefits
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Automated handling of Final Mile shipments with minimal manual intervention.
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Accurate pricing based on delivery ZIP codes and associated terminal information.
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Enhanced visibility and tracking of shipments that require specialized services.