- Knowledge Base
- Integrations
- Claims & Insurance
Void Insurance
This article explains how users enrolled in the Supplemental Insurance Program with Global Logistics Solutions (GLS) can void a purchased insurance certificate. The Void Insurance option is available only for shipments not yet in transit.
Steps to Void Insurance
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Open the shipment with the purchased insurance. 
- Scroll down to the Insurance Transit Leg and locate the Void Certificate option.
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Click Void Certificate 

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Click OK to confirm. 

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Wait for the confirmation message — the Certificate ID will be removed, and the policy will be marked as voided. 

⚠️ Note: The original certificate document will remain in the shipment’s documents section. You’ll need to delete it manually if it’s no longer needed.
Important Notes
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If a shipment is In Transit or Delivered status, the certificate cannot be voided. 
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Certificates older than 10 days also cannot be canceled. 
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Notify GLS at support@gogloballogistics.com if a load cancels or doesn’t move so they can ensure no charges are applied, as insurance certificates are generated automatically once the load is Dispatched. 
