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As of June 2021 we will NOT be adding any more Sellers to the Marketplace.Table of Contents:
1. Marketplace overview video
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2. Buyer Tools
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To access the Marketplace as a Buyer, select LSP in the top menu and then Organizations. Next, select your primary organization (it won't have a blue information icon next to the name):
From the Organization Profile, click Broker Tools:
There will be two tools to use for Buyers:
- Marketplace Seller List: This list shows you all the Marketplace Sellers and which Sellers you are approved with. In order to contact one of the sellers, click the blue person icon to the right for contact details.
- Attach Marketplace Documents: A modal will appear that allows you to upload a document. Once you upload a document, it will be available to Marketplace Sellers based on the privacy settings.
3. Seller Tools
To access the Marketplace as a Seller, select LSP in the top menu, then click Organizations. Next, select your primary organization, and from the Organization Profile, click Broker Tools.
There will be two tools to use for Sellers:
- Marketplace Seller Dashboard: This dashboard will allow you to manage your Buyers and see the different tariffs you have available in the Marketplace. If you click the Buyer List link to the left, you will have access to see all the different Buyers and once you approve them, they will be able to see your rates. You can approve Buyers by clicking the blue person icon on the right, and a modal will show up giving you the option to Connect with them. To put a Buyer On Hold or Decline, change the Seller Controlled Status within the modal. To see the Buyers you have On Hold, click the Credit Hold link in your Marketplace Seller Dashboard.
- Attach Marketplace Documents: A modal will appear for you to upload a Marketplace Agreement and Marketplace Credit Application.
For more details on the Seller's side of the Marketplace, please visit the Marketplace Info for Sellers article.
As of June 2021, we will NOT be adding any more Sellers to the Marketplace.
4. FAQs
Q: What documents do we need to activate a Buyer Profile in the Marketplace?
A: We need customers to fill out the Buyer's Profile and Credit Application that will be sent out through HelloSign. We'll also request a copy of the FMCSA Surety Bond of the Organization and their MC Number.
Q: Why would a Seller reach out to a Buyer asking for additional documents/signatures?
A: Some Sellers put in place these Co-Broker Agreements to be totally transparent about the relationship with Buyers. They're reaching out to the Buyer directly since before we activate a new Buyer in the Marketplace, we send an email to all Sellers so they are aware of the changes and can customize their settings. This is a normal, transparent process in Co-Brokering, Sellers would treat any Buyer the same way as they would treat their own customers, so there's nothing to be worried about, Buyers can share their information with Sellers as needed.
Q: What does Tai do when a Buyer is not paying a Seller for the loads they moved using the Seller's rates?
A: As per the Terms & Conditions, we are not a party to the transaction, meaning that Tai Software does not have any financial responsibility. We provide connectivity between Buyers and Sellers (this is why we request the Buyer's Profile and Credit App), however, any agreements that a Seller wants to issue, such as a Co-Brokering agreement, credit check, etc., is up to the Seller and will help avoid issues with Buyers.
As a Seller in the Marketplace, you have full control over who has access to your rates and who is able to run shipments with you, however, we are happy to facilitate communication between both Brokers if needed.
Q: Can we add a new Seller to the Marketplace?
A: As of June 2021 we will NOT be adding any more Sellers to the Marketplace.
- Sellers must be established TMS customers (3+ years) and demonstrate significant usage.
- Sellers must demonstrate that their rates are competitive for the Marketplace. We will run a bulk rate to see how many shipments would they win in 30 days and the results should show more than 5%.
Q: Can a Seller add new tariffs to the Marketplace?
A: Adding tariffs to the marketplace is allowed for existing Sellers, however, the following rules apply:
- All new tariffs added are subject to monthly subscription fees. Please note that direct Marketplace links for a tariff to connect a Buyer and a Seller are not subject to the monthly fee.
- We allow up to 75 tariffs in total in the Marketplace.
- As per the rules, the lowest volume tariffs will be automatically removed from the marketplace every month without notification to the Broker.
Q: Where can Buyers find the Sellers' contact details?
A: The Marketplace Seller List will allow the Buyer to see all the Sellers that are in the Marketplace. It will also show them which Sellers they are connected to. They can click on the profile icon to display the Seller's contact information which is important if a Buyer needs help with a shipment they booked because in this case, they have to contact the Seller directly.
Q: What to do if a Buyer doesn't want to receive rates from a specific Seller in the Marketplace?
A: As a Buyer, you have full control over whom you want to do business with. The Marketplace Seller List will allow the Buyer to see all the Sellers that are in the Marketplace and set them to Active or Blocked as needed.
Q: Where can Sellers find the Buyers' contact details and information?
A: The Marketplace Seller Dashboard allows the Seller to see what tariffs they have available in the Marketplace and how much margin they have added to it. It will also show the list of Buyers that can be approved, declined, or put on hold at any time. They can also click on the profile icon to view the Buyer's contact information, view the Accounting Profile, or get the Statement.