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      Customer-facing EDI Resolved Issues

      Summary of Recently Resolved Customer-Facing EDI Integration Issues

      ✅ Resolved Issues

       

      Issue: Phone Number Validation Blocking EDI Load Creation

      Date Resolved: 10/06/2025
      Root Cause: Public API update pushed on Friday, 10/02/25, did not account for all EDI phone number formats.
      Reported: 10/06/2025 – 9:06 AM ET
      Resolved: 10/06/2025 – 9:51 AM ET
      Resolution: Tai Development team was alerted and deployed a fix to support all phone number formats.

       

       

      ⚡ Recently Resolved / Monitoring

       

      Issue: JT AS2 Certificate Change

      Date Resolved: 10/14/2025 – 10:00 AM CST
      Root Cause: Annual AS2 certificate renewal; prior notification emails were sent to all existing AS2 partners.
      Resolution: Partners were instructed to update to the new JT AS2 certificate file provided in earlier communications.

      Issue: UF 990 “A” Rejections

      Date Resolved: 10/15/2025
      Root Cause: Public API naming convention mismatch (“Booked” vs. “Committed”).
      Resolution: Updated affected mappings and verified that Acceptance messages are now transmitting correctly