Track & Trace

This article will show you how to track and trace shipments through the customer portal:

Quick Reference Video Summary:

  • The My Recent Shipments section of the customer portal will show you a high level view of your shipment statuses
    • Clicking on these statuses will take you to the Customer Report, which will allow you to run a report for the specific shipment(s) to find out more information
  • Any shipment reference numbers received can be searched in our Universal Search bar in the top right of the portal
  • Users can also view the Shipment History, by clicking the Welcome Menu (in top right corner of every screen; same drop down that shows your username or Org. name) and then Shipment History