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      Qued

      Qued Smart Appointment is a scheduling platform designed to streamline appointment booking and management. It allows users to easily set up, modify, and track appointments, reducing the hassle of back-and-forth communication.

      Qued Gains SOC 2 Certification – QUED – Smart Appointments

      Integration Source Setup

      To use the Qued integration in the TMS, a user must have an account with Qued, obtain their Qued License Key, and create an integration source in the TMS.

      Workflow

      • Upon moving a shipment to the Committed status on a truckload shipment, the system transmits the shipment data to Qued, categorizing this action as a "Movement" within the Qued platform.

      • Once you save the shipment, the system will evaluate the number of stops associated with it. If the shipment consists of only a first pickup and a last drop-off, an hourglass icon will appear in the corresponding sections on the shipment details page.

      • If the shipment includes more than just the initial pickup and final drop-off, the system will introduce a new field labeled "Appt Status" within the stops section. This field will display the current status of the appointment request in the Qued system.

      • The initial appointment status for all stops is designated as "N/A," which signifies that users are not yet able to schedule appointments. The system will remain in this state until it receives an update from Qued to transition the status to "Pending."

      • When a stop is marked with a "Pending" appointment status, a button will appear, enabling the user to request the appointment. This action utilizes the Estimated Dates or Appointment Date/Time specified for the stop, which is then sent to Qued for scheduling. Therefore, it is essential to ensure that this information is accurately entered for each stop.

      An alert "Appointment Requested" will be added to the shipment, allowing you to keep track of shipments for which you have already requested the appointment date.
      • When new stops are added or existing stops are modified, the system automatically refreshes the movement data and resends it to Qued.
      • If a stop has an appointment status of "Requested" or "Confirmed," updating the stop will automatically trigger a "Reschedule" of the appointment, including the new information.
      • If an appointment is marked as "Confirmed" or "Requested," it cannot be canceled through the API. In such cases, the broker will need to contact Qued directly for assistance.

      • If Qued informs us of a problem with the stop appointment, the system will change the Appt Status to "Issue" and create an activity log. This log will contain an entry that details the reason for the appointment's rejection, ensuring you have clear insights into the issue.

         

      You can set up workflow automation to generate a task for the carrier rep to review the shipment whenever the system triggers an Appointment Issue alert.

      Status Mapping

      • N/A: This is the initial default appointment status assigned to all stops in the TMS when a shipment is first created.
      • Pending: QPND received from Qued.
      • Requested: This status is assigned once the appointment request has been made. It corresponds to the QSND and QREQ codes received from Qued.
      • Confirmed: This status indicates that the appointment has been successfully scheduled, as confirmed by Qued through the reception of the QCON code.
      • Issue: This status is designated when Qued communicates an issue regarding the appointment request (QISU).