This article outlines Tai's on-site support and training services, including scoping, approval, and scheduling requirements, along with key goals like improved workflow and efficiency.
On-site services are an excellent way to help customers use our product better and embed our TMS into their workflow. Tai will have a dedicated team to support these requests.
Scoping
- All onsite requests must be scoped and approved by both the CSM and Operations teams
- Key goals include:
- Improved system workflow
- Better efficiency
- Increased transaction volume
- Training and support
Pricing
- $2000 per person per day at the customer's location
- Only full days can be booked
- This fee will be included as a separate line under the Onboarding fee in the contract
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If the fee wasn’t included in the initial contract, Onboarding will gather all the information and post it in the #accounting channel on Slack, along with the expense details, once the visit is completed.
- All travel expenses, including accommodations, transportation, meals and flights, will be invoiced to the customer.
Terms & Conditions
- Scoping must be completed and a contract/SOW signed by the customer
- Services must be paid upon signing the SOW
- On-site support and training must be requested at least two (2) weeks in advance
- On-site visits shall be for a minimum of one (1) day
- A working day at the customer's location should not exceed eight (8) hours