On-Site Services: Support & Training

On-site services are an excellent way to help customers use our product better and embed our TMS into their workflow. Tai will have a dedicated team to support these requests.

Scoping

• All onsite requests must be scoped and approved by both the CSM and Operations teams
• Key goals include:
  • Improved system workflow
  • Better efficiency
  • Increased transaction volume
  • Training and support

Pricing

• $2000 per person per day at the customer's location
  • Only full days can be booked
• All travel expenses, including accommodations, transportation, meals and flights, will be invoiced to the customer.

Terms & Conditions

• Scoping must be completed and a contract/SOW signed by the customer 
  • Services must be paid upon signing the SOW 
• On-site support and training must be requested at least two (2) weeks in advance
• On-site visits shall be for a minimum of one (1) day
• A working day at the customer's location should not exceed eight (8) hours