A quick guide to help you get the most out of our AI-powered support tool.
What is the Tai Chatbot?
Our chatbot is built into the Tai TMS to give you quick, automated support 24/7. Whether you’re looking for information or next steps, the chatbot is here to help, and it gets smarter over time!
How It Works
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Ask a question: Just type your question or describe your issue directly in the chatbot window (inside the TMS).
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Get an instant answer: The bot will provide a response based on real product knowledge and data. It's designed to resolve common questions on the spot.
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Still need help?: If the chatbot can’t fully resolve your issue, you can ask it to create a Support ticket for you. You'll be notified once your ticket has been received and our Support Team is on it.
What to Expect (Based on Your Tier)
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Growth Customers: If the chatbot can’t resolve your question, it will open a ticket with our Support Team, just like emailing support@tai-software.com. You’ll receive a response during business hours, within our standard SLA.
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Premium & Pro Customers: If your question requires further help, the chatbot will provide an option to be transferred to a live Support Rep during business hours, no need to wait in a queue.
Important Reminders
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For technical issues like system bugs or shipment-specific troubleshooting, we recommend emailing us directly at support@tai-software.com for the best support.
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The chatbot is only available after Go Live. If you’re still in the Onboarding phase, please reach out to your Onboarding Rep for personalized assistance.
💡 Pro Tip
The more you use the chatbot, the better it gets! It learns from interactions and keeps improving to serve you faster and more accurately.