Back Office Features
      Back to home
      1. Knowledge Base
      2. Back Office Features

      How to reset a user's password

      This article will teach you about how to reset a user's password. 

      To reset a password, there are different options; it depends on the access level you have to the TMS. You can reset passwords from the BackOffice page if you have TMS Site Admin.

      How to: 

      1. Go to LSP. 
      2. Click on Staff. 
      3. Select the user whose you are changing the password.
      4. Click on Edit Record.
      5. Change the password.
      6. Click on Save & View Details.

      If you don't have any of these permissions, you can also change the password this way: 

      How to:

      1. Go to the customer portal. ex: YourSiteCode.Taicloud.net (You can find your Site-code by going to LSP>Onboarding guide
      2. Click on Log in. 
      3.  Click on Forgot Password. 
      4. Enter your email address. (We'll send a link that will take you to update your password).

      Note: Please check your spam/junk folder in case you don't receive this email. If you have further issues, please contact your administrator.