Customer Facing EDI 214 Reason Codes

When a shipment is delayed, it's important to communicate the reason to your partner. Here's a step-by-step guide on how to use Shipment Alerts to select and share the appropriate delay reason when utilizing EDI 214s for tracking status updates for your clients

Step 1: Access the Shipment

Navigate to the shipment profile.
Locate and click on the Alerts section from the shipment's menu options.

Step 2: Search for "Shipment Delayed" Alert Reasons

In the Alerts section, use the search bar to type "Shipment Delayed".
A list of available delay reasons will appear.

Step 3: Select the Appropriate Delay Reason

Review the options in the list and select the reason that best describes the cause of the delay.
1. For example, reasons could include weather issues, mechanical problems, or other unexpected events.

Note: The below "Shipment Delayed" alerts are the only options that are set to have a corresponding reason code.

Alert Option	EDI 214 Reason Code
Shipment Delayed - Weather	AO
Shipment Delayed - Consignee	AG
Shipment Delayed - Recipient Unavailable	AQ
Shipment Delayed - Customer Requested Future Delivery	AD
Shipment Delayed - Held for Consignee	B5
Shipment Delayed - Receiving Time Restricted	B9
Shipment Delayed - Credit Hold	C2
Shipment Delayed - Consignee Closed	B1
Shipment Delayed - Customer on Strike	C5
Shipment Delayed - Improper Unload Facility or Equipment	B8
Shipment Delayed - Waiting for Customer Specified Carrier	C7
Shipment Delayed - Address Corrected - Delivery Attempted	A6
Shipment Delayed - Reconsigned	RC
Shipment Delayed - Shipper	AM
Shipment Delayed - Improper International Paperwork	AR
Shipment Delayed - Insufficient Pickup Times	AX
Shipment Delayed - Hold Due to Customs Inspection	AS
Shipment Delayed - Past Cut-off Time	AW
Shipment Delayed - Held per Shipper	BB
Shipment Delayed - Shipment Overweight	BQ
Shipment Delayed - Waiting Shipping Instructions	C6
Shipment Delayed - Restricted Articles Unacceptable	AE
Shipment Delayed - No Requested Arrival Date Provided by Shipper	CB
Shipment Delayed - Insufficient Delivery Times	T7
Shipment Delayed - Carrier Capacity Constraints	CC
Shipment Delayed - Tractor Conventional Not Available	T2
Shipment Delayed - Missed Pick-Up	AY
Shipment Delayed - Trailer Volume Not Available	T6
Shipment Delayed - Alternate Carrier Delivered	AZ
Shipment Delayed - Tractor or Trailer Not Available	T3
Shipment Delayed - Previous Stop	AL
Shipment Delayed - Tractor With Sleeper Car Not Available	T1
Shipment Delayed - Mechanical Breakdown	AI
Shipment Delayed - Trailer Class Not Available	T5
Shipment Delayed - Trailer Not Suitable Due To Prior Product	T4
Shipment Delayed - Rail Delayed	AJ
Shipment Delayed - Road Conditions	BE
Shipment Delayed - Carrier Dispatch Error	D1
Shipment Delayed - Driver	AH
Shipment Delayed - Carrier Keying Error	BF
Shipment Delayed - Driver Not Available	D2
Shipment Delayed - Missed Delivery	A1
Shipment Delayed - Waiting for Customer Pick-Up	C1
Shipment Delayed - Accident	AF
Shipment Delayed - Insufficient Time to Complete Delivery	BH
Shipment Delayed - Refused by Customer	BS
Shipment Delayed - Shipper Loaded Late	P3
Shipment Delayed - Border Clearance	BD
Shipment Delayed - Incorrect Address	A2
Shipment Delayed	BG
Shipment Delayed - Holiday Closed	AN
Shipment Delayed - Exceeds Service Limitations	AV

Step 4: Verify and Send the Alert

Double-check that the selected delay reason is correctly displayed in the alert.
Now add or update the date/time field that you'd like the shipment delayed code to be sent on.

Best Practices

Be Accurate: Choose the most appropriate reason to provide clarity to your partner.
Resolve Unnecessary Alerts: If the "Shipment Delayed" alert is no longer needed for future updates, ensure that you resolve the previously sent alert. Resolved alerts will still be visible for reference, and any new alerts added to the shipment will be documented in the activity log.
If no specific delay reason is selected, the system will automatically send Normal as the reason code. This means that no specific delay has been identified.

By following these steps, you can ensure clear and effective communication regarding shipment delays.