Customer Facing EDI 214 Reason Codes

How to Use Shipment Alerts for Delay Notifications

When a shipment is delayed, it's important to communicate the reason to your partner. Here's a step-by-step guide on how to use Shipment Alerts to select and share the appropriate delay reason when utilizing EDI 214s for tracking status updates for your clients

Step 1: Access the Shipment

1. Navigate to the shipment profile.

2. Locate and click on the Alerts section from the shipment's menu options.

Step 2: Search for "Shipment Delayed" Alert Reasons

1. In the Alerts section, use the search bar to type "Shipment Delayed".

2. A list of available delay reasons will appear.

Step 3: Select the Appropriate Delay Reason

1. Review the options in the list and select the reason that best describes the cause of the delay.

   1. For example, reasons could include weather issues, mechanical problems, or other unexpected events.

       

Note: The below "Shipment Delayed" alerts are the only options that are set to have a corresponding reason code.

Step 4: Verify and Send the Alert

1. Double-check that the selected delay reason is correctly displayed in the alert.

2. Now add or update the date/time field that you'd like the shipment delayed code to be sent on.

Best Practices

• Be Accurate: Choose the most appropriate reason to provide clarity to your partner.  

• Resolve Unnecessary Alerts: If the "Shipment Delayed" alert is no longer needed for future updates, ensure that you resolve the previously sent alert. Resolved alerts will still be visible for reference, and any new alerts added to the shipment will be documented in the activity log.

• If no specific delay reason is selected, the system will automatically send Normal as the reason code. This means that no specific delay has been identified.

By following these steps, you can ensure clear and effective communication regarding shipment delays.