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      Cross-Border Shipments - Canada and Mexico

      The TMS supports creating and managing cross-border shipments between the United States, Canada, and Mexico for both Truckload and LTL modes.

      How It Works

      When creating or editing a shipment:

      1. Enter the ZIP code for both the origin and destination.

      2. Include the country for each location (United States, Canada, or Mexico).

      3. The system uses the postal code and country together to determine the correct city, region, and carrier data.

      4. Shipments can move in either direction — U.S. → Canada, Canada → U.S., U.S. → Mexico, or Mexico → U.S.

      5. Once entered, the shipment can proceed through the normal quoting, booking, and tracking workflows.

      Country and Postal Code Handling

      Canada

      • Canadian postal codes are unique and automatically recognized as Canadian.

      • The country field updates automatically when a valid Canadian postal code is entered.

      • Example: M5V3L9 is identified as Toronto, Ontario.

      • You don't need to select the country.

      Mexico

      • Some Mexican ZIP codes share numeric values with U.S. ZIP codes.

      • To ensure correct identification, always specify Mexico in the country field.

      • The system validates the ZIP + Country combination to identify the correct Mexican city or municipality.

      Example:

      Country ZIP / Postal Code City / Region Result
      Mexico 15670 Venustiano Carranza, Mexico City Correctly mapped as Mexico
      United States 15670 New Alexandria, Pennsylvania Correctly mapped as U.S.
      Canada M5V3L9 Toronto, Ontario Correctly mapped as Canada

      Supported Areas

      Cross-border shipment handling applies throughout the TMS, including:

      • Shipment Create and Shipment Edit pages

      • Front Office Shipment Creation (Step 1)

      • ZIP Code Lookup Modal

      • Truckload and LTL shipment workflows

      • Bulk Rating and Quoting Services

      • Public and 3rd-Party APIs

      Best Practices

      • Always include the country when entering origin and destination details for Mexico.

      • For Canada, entering a postal code is sufficient for proper identification.

      • Verify carrier coverage for the destination country before booking.

      • Review shipment details to confirm the correct route and border direction.

      Key Points

      • Handles cross-border shipments between the U.S., Canada, and Mexico.

      • Works for both Truckload and LTL modes.

      • Uses ZIP + Country validation to ensure correct location mapping.

      • Prevents overlapping postal code conflicts between countries.

      • Maintains consistent workflows across all shipment types.